What We Do
We cover all operational aspects of adventure parks and traditional high ropes inclusive of indoor and outdoor climbing climbing walls and zip line courses.
Key areas of expertise include:
We have over 20 years hands on operational experience of highly successful adventure park and traditional high ropes courses covering both recreational and educational markets on traditional and adventure park ropes courses.
In 2003 under Head 4 Heights Ltd we opened our first site at Cotswold Country Park & Beach. Surviving both the recession, staying ahead of all safety regulations and some extreme weather conditions we became the busiest high ropes educational and recreational site in the Cotswolds receiving TripAdvisor Certificates of Excellence in 2016, 2017 and 2018. H4H sold this site to multinational recreational operator PSL in 2019.
In 2009 H4H opened Zooropia at Bristol Zoo. This was the busiest CBS adventure park for 5-12yrs in Europe with the license to operate extend extended continuously over 15 years. Unfortunately the impact of Covid closed the zoos doors after 187 years at the end of 2022.
We are currently seeking new operational and partnership opportunities at both new and existing sites.
We provide ERCA trainer qualified High Ropes Instructor and Rescue training across the UK, Europe and Asia. Training covers all Adventure Parks, Traditional Ropes Courses, Educational Ropes Courses, Low Ropes Courses, Zip Wires, Climbing Walls, Tree climbing, Free Falls and bespoke elements including disabled access activities.
Each training course is designed as a bespoke course for every site. Duration of courses range from 1 to 5 days dependant needs of operator, course design, activities in operation. Example of some clients include MOD, First Choice holidays, Jump, Cutty Sark, Coln Lakes, RAF, HMYOI, National Museum Wales and SS Great Britain.
We can help in every aspect of high ropes with our scope of work covering build, operations, monetization, safety procedures, risk assessments, training, insurance, inspections, compliance & standards and customer experience. Since 2003 the high ropes industry has greatly changed and we will guide you through assurances needed to ensure your safety procedures meet the highest possible standards.
Design and Build Services
Type of course requirements always vary immensely. Key determining factors can include targeted markets, height and planning restrictions, duration of experience, costs, ROI’s, environmental limitations and client’s specific needs. There is also a growing range of products available and which ones are suitable to which operator always varies. We will provide you with all the information and guidance you need to choose the right course and the right builder.
In our industry literally every penny counts. The difference of as little as 20p per average ticket price (ATP) can make a huge difference. H4H has the knowledge and experience of price setting and predicting revenue streams. Whether you are an existing operation or looking at setting up a new operation we can provide guidance on all aspects of monetization. Managing staffing costs, competition, developing and setting attainable business models, pricing variables, optimal duration of experience, opening times and demographics of visitors all play a key part in generating profit.
Safety procedures & risk assessments
There are numerous options of activity systems and types of PPE you can choose from. How and what equipment you use is always optional and can be complicated. We can guide you through simple effective and easy solutions. All of which can be supported with Safety Operational Procedure support and Risk Assessment guidance.
There are a number of specialist insurance brokers and companies that operate within the outdoor adventure and high ropes industry. Which one suits each operator depends on multiple variables such as number of staff, projected sales and other business activities. H4H can give guidance on best suited insurance representatives.
Course Inspections and Maintenance
Types and frequency of inspections required need to cover both the operators high ropes course and their PPE. Daily, operational, periodical and inaugural inspections are all essential. We can provide inspection logs and directives on who can carry out which inspections and whether these can be carried out in-house or are provided by external qualified inspection bodies. We can also provide each operator with their own annual PPE inspection which can also include updating and provision of relevant documentation.
We have RoSPA Approved Competent Person certified PPE inspectors who can carry out PPE inspections anywhere across the UK. This can also be supported with provision of updated PPE documentation. Most inspections range from half a day to a full day but this is always dependant on amount of PPE onsite.
Compliance and standards
There are a number of standards and regulations that should be adhered to as best practice. These include, The Working at Height Regulations 2005 (amended 2007) ,LOLER 1998, PUWER 1998, PPE Regulations, European Standard EN: 15567 for Ropes Courses Parts 1 and 2, AAIAC UK Ropes Course Guide, UK Ropes Course Guide 2021, The European Ropes Course Association Standards . We can provide details and guidance to ensure these standards are met with supportive documentation.
Customer experience UX
Due to the demands and needs of today’s society and real time access to social media it is becoming more important to ensure customer satisfaction to increase sales, attract new visitors, repeat visitors and enhance positive online promotion. Delivering above customer’s expectations is becoming the new norm. We can provide guidance on statistical significance to ensure monitoring, rewarding and training staff to increase customer experience.
Free initial consultation provided to all new clients so we can determine what type and length of training and/or technical support is needed.
Duration of training, technical and operation support always varies dependant on client’s needs. Per day we can train up to 12 trainee instructors on low ropes activities and 10 trainee instructors on high ropes activities.
£70 per hour
£380 per day plus expenses
20%-25% discount for non-profit organisations and charities
Personal development and team building services also available – POA